Belgravia Carpet Cleaning Privacy Policy
This Privacy Policy explains how Belgravia Carpet Cleaning collects, uses, stores and protects personal data relating to customers and prospective customers within our service area. It is intended to provide clear information in line with the General Data Protection Regulation and applicable data protection laws in the United Kingdom.
This Privacy Policy applies to all Belgravia Carpet Cleaning customers, as well as individuals who contact us to request information, quotations or services in our operating area, whether they do so by phone, in person, or through any online or written communication.
Data Controller
Belgravia Carpet Cleaning acts as the data controller for the personal data described in this Privacy Policy. As data controller, Belgravia Carpet Cleaning determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable data protection legislation.
Personal Data We Collect
We collect and process personal data that is necessary to provide our carpet and upholstery cleaning services, manage our business operations, and comply with legal obligations. The categories of personal data we may collect include:
Identification and contact details, such as your full name, property address, billing address, and any other delivery or service address you provide, as well as your communication details such as preferred contact methods.
Service and booking information, such as details of your property relevant to the services requested, including room types, floor areas, fabric or material descriptions, access instructions, preferred appointment times, and records of previous services provided at the property.
Financial and transaction information, such as details of payments made for our services, transaction dates, amounts, and methods of payment. We do not retain full payment card details where this is not necessary for processing a transaction and we use secure payment processors for card payments.
Communication records, such as enquiries, quotations, booking confirmations, correspondence relating to complaints or feedback, and any other communications between you and Belgravia Carpet Cleaning, whether by telephone, message, post or online.
Technical and usage data, where applicable, such as information about how you interact with our website or digital communications, including device and browser information, pages visited and time spent. This may be collected through cookies or similar technologies, where permitted by law and your browser settings.
How We Use Your Personal Data
We process your personal data for the following purposes:
To provide and manage services, including responding to enquiries, offering quotations, scheduling and delivering cleaning services, issuing invoices and receipts, and administering your customer account.
To communicate with you about your bookings, service changes, appointment reminders, follow-up after visits, and responses to any queries or complaints you may raise.
To manage our business operations, including internal record keeping, planning and improving our services, training staff, and monitoring service quality and customer satisfaction.
To comply with legal and regulatory obligations, such as maintaining accounting records, tax reporting, and responding to lawful requests from authorities.
To protect our legitimate interests, such as preventing and detecting fraud or misuse of our services, enforcing our contractual terms, and managing or defending legal claims.
Where permitted, to send limited service-related information or updates that may be relevant to existing customers, provided such communications respect your rights and choices.
Lawful Bases for Processing
Belgravia Carpet Cleaning relies on the following lawful bases for processing your personal data:
Contract. We process personal data where it is necessary to enter into or perform a contract with you, for example to provide carpet cleaning services you have requested, to issue invoices, or to fulfil booking arrangements.
Legal obligation. We process certain data to comply with legal requirements, such as record-keeping obligations under tax laws or responding to regulatory authorities.
Legitimate interests. We process data where it is necessary for purposes that are in our legitimate interests, provided that these interests are not overridden by your rights and freedoms. These interests include managing and developing our services, handling customer queries, and ensuring the security and integrity of our operations.
Consent. In some cases we may rely on your explicit consent, for example when certain optional cookies or marketing communications are used. Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.
Data Sharing and Processors
Belgravia Carpet Cleaning may share personal data with selected third parties where this is necessary for the purposes described in this Privacy Policy and where appropriate safeguards are in place.
Service providers acting as data processors may include companies that provide payment processing services, secure data hosting and storage, customer management or scheduling tools, and business support services such as accountants or IT maintenance providers. These processors are engaged under written contracts that require them to process personal data only in accordance with our instructions, maintain confidentiality, and implement suitable security measures.
We may also share personal data with professional advisers such as legal or financial consultants where necessary for the establishment, exercise or defence of legal claims or for audit and compliance purposes.
In limited circumstances, we may be required to disclose information to public authorities, law enforcement, or regulators when required to do so by law or when disclosure is necessary to protect the rights, property or safety of Belgravia Carpet Cleaning, our customers, or others.
We do not sell your personal data to third parties.
International Data Transfers
Where we use service providers that are located outside the United Kingdom or the European Economic Area, or that store data in other jurisdictions, we take steps to ensure that any international transfers comply with data protection laws. This may include relying on adequacy decisions, standard contractual clauses, or other appropriate safeguards to ensure that your personal data remains protected.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Customer and service records are typically retained for a period that allows us to manage repeat services, respond to queries about past work, and comply with statutory limitation periods for legal claims. Financial and transactional records may be kept for longer where required by tax or accounting regulations.
When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with an identifiable individual.
Data Security
Belgravia Carpet Cleaning takes appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include access controls, secure storage, staff training, and procedures for handling suspected data breaches.
While we take care to protect your personal data, no system can be guaranteed to be fully secure. If we become aware of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and any relevant authority where required by law.
Your Data Protection Rights
Under data protection laws, individuals have a range of rights in relation to their personal data. These rights apply to all Belgravia Carpet Cleaning customers and individuals within our service area whose data we process, subject to certain conditions and legal exceptions.
Right of access. You have the right to request confirmation as to whether we process your personal data and, where we do, to receive a copy of that data along with certain information about how it is used.
Right to rectification. You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction. You may request that we restrict the processing of your personal data in specific situations, for example while we verify the accuracy of data you dispute.
Right to data portability. In certain circumstances, you have the right to receive personal data that you have provided to us in a structured, commonly used and machine-readable format, and to transmit that data to another controller where technically feasible.
Right to object. You have the right to object to processing based on our legitimate interests, including any direct marketing, on grounds relating to your particular situation. We will stop such processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms or the processing is necessary for legal claims.
Rights relating to consent. Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Exercising Your Rights and Contact
If you wish to exercise any of your data protection rights, or if you have questions or concerns about how Belgravia Carpet Cleaning handles your personal data, you can contact us using the contact details provided on our website or through the usual communication channels you use with us. We may need to verify your identity before responding to certain requests to protect your privacy.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We would, however, welcome the opportunity to address your concerns directly in the first instance.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.
