Belgravia Carpet Cleaning Service Terms and Conditions
These Terms and Conditions set out the basis on which Belgravia Carpet Cleaning provides professional carpet and related cleaning services to residential and commercial customers within its UK service area. By making a booking, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and Belgravia Carpet Cleaning.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Belgravia Carpet Cleaning, the provider of cleaning services.
Client means the individual, company, or organisation that makes a booking or for whom the services are carried out.
Premises means the property or properties where the services are to be provided.
Services means carpet, rug, upholstery, and related cleaning services, including but not limited to stain removal, spot treatment, and ancillary cleaning tasks agreed between the Company and the Client.
Service Area means the geographic area within which the Company offers services from time to time, primarily in and around Belgravia and surrounding districts.
Scope of Services
The Company provides professional carpet and related cleaning services tailored to residential homes, apartments, offices, and commercial premises. The exact scope of work for each booking will be confirmed with the Client at the time of booking and may include pre-treatment, steam cleaning, hot water extraction, dry cleaning processes, spot and stain treatment, deodorising, and related tasks as agreed.
The Company will exercise reasonable skill and care in providing the Services and will make reasonable efforts to achieve high-quality results, taking into account the condition, age, material, and previous maintenance of carpets and other surfaces.
The Client acknowledges that complete stain or odour removal cannot be guaranteed, particularly for stains that are old, set, or caused by substances that permanently damage fibres, dyes, or backing materials.
Booking Process
The Client may request a booking by contacting the Company and providing accurate information about the Premises, the type and approximate size of areas to be cleaned, access details, and any particular concerns or requirements.
Based on the information provided, the Company will offer an indicative quote and proposed appointment date and time. The Company reserves the right to revise the quote if, upon arrival, the Premises or the condition of items to be cleaned differs from the information initially given.
A booking is only confirmed once the Company has accepted the Client’s request and, where required, the Client has paid any applicable deposit or provided any other form of confirmation specified by the Company. The Company may decline a booking at its sole discretion.
The Client must ensure that an authorised person is present at the Premises at the scheduled time to grant access, unless prior written arrangements have been agreed for key collection or other access methods.
Estimates and Quotes
Any estimate or quote provided prior to inspection is based on the information supplied by the Client and is not binding if that information is inaccurate or incomplete. If the scope of work is greater than described, the Company will inform the Client and may adjust the price accordingly. The Client may accept the revised charge and proceed, or decline and cancel the appointment, subject to any applicable call-out or cancellation fee.
Where the Company conducts an in-person assessment before providing a quote, it will use reasonable care in estimating the work required. However, unforeseen conditions, including but not limited to hidden stains, subfloor issues, or severe soiling, may necessitate additional work and cost. Any additional charges will be discussed with the Client where reasonably practicable.
Client Responsibilities
The Client is responsible for providing clear and safe access to the Premises, including any necessary parking arrangements for the Company’s vehicles and equipment. Any parking charges, permits, or similar costs incurred in order to provide the Services may be added to the final invoice.
The Client must ensure that the areas to be cleaned are reasonably clear of personal items, small furniture, breakables, and other obstructions before the scheduled appointment. Where the Company agrees to move items, this will be at the Client’s risk, and only items that can be safely moved by one or two operatives without specialist equipment will be handled.
The Client must inform the Company in advance of any known risks, delicate items, existing damage, or special requirements relating to the carpets, rugs, upholstery, or premises, including but not limited to loose fittings, shrinkage issues, colour instability, or previous repairs.
Payments and Charges
Unless otherwise agreed, payment is due immediately upon completion of the Services. The Company may offer various payment methods and will advise the Client of accepted methods at the time of booking or service.
The Company may require a deposit prior to confirming a booking, particularly for larger jobs or commercial contracts. Deposits are, unless otherwise stated, non-refundable in the event of late cancellation, as set out in the cancellation section of these Terms and Conditions.
All prices are quoted in pounds sterling and may be subject to applicable taxes or charges in accordance with UK law. The Company reserves the right to adjust prices from time to time and will communicate any changes prior to acceptance of a booking.
If the Client fails to make payment when due, the Company reserves the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs of debt collection, including legal fees where applicable. The Company may also suspend or refuse further Services until all outstanding sums are paid in full.
Cancellations and Rescheduling
The Client may cancel or reschedule a booking by notifying the Company within the period specified at the time of booking. Unless a different period is clearly communicated, the standard minimum notice is 24 hours before the scheduled start time.
If the Client cancels or reschedules with less than the required notice, the Company may charge a cancellation fee, which may be up to the full value of the booked Services or the deposit amount, whichever is greater. This reflects the cost of reserved time and lost opportunity to accept alternative bookings.
If the Company must cancel or reschedule due to unforeseen circumstances, it will use reasonable efforts to give the Client as much notice as possible and offer a suitable alternative appointment. The Company will not be liable for any indirect or consequential losses caused by such rearrangements but will refund any deposit or prepayment where no alternative can be agreed.
Where the operative is unable to access the Premises at the scheduled time due to Client default, including absence, lack of keys, or obstructed entry, this may be treated as a late cancellation and charged accordingly.
Service Standards and Complaints
The Company aims to provide Services with reasonable skill and care, using appropriate equipment, products, and methods suited to the materials being cleaned. However, outcomes may vary depending on the age and condition of carpets and textiles, prior cleaning history, and other factors beyond the Company’s control.
If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably practicable, and in any event within 48 hours of completion, so that any issues can be investigated. Where a complaint is justified, the Company may, at its discretion, offer to re-clean affected areas or provide an appropriate partial refund or adjustment.
The Company shall not be obliged to remedy defects where the Client has failed to follow aftercare guidance, including recommended drying times, ventilation, and usage limitations immediately after cleaning.
Liability and Limitations
The Company will take reasonable care to avoid damage to the Premises and property while providing the Services. However, the Client acknowledges that certain risks are inherent in cleaning processes, particularly where materials are old, worn, or unsuitable for wet or chemical treatment.
The Company shall not be liable for pre-existing damage, wear and tear, latent defects, or deterioration that becomes visible as a result of cleaning. The Company may, at its discretion, decline to treat items where it believes there is a significant risk of damage, even if the Client requests such treatment.
Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
Subject to the foregoing, the Company’s total aggregate liability arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the total fees paid by the Client for the specific booking giving rise to the claim. The Company shall not be liable for any indirect, consequential, or purely economic losses, including loss of profit, loss of business, or loss of opportunity.
Damage and Insurance
The Company maintains appropriate insurance cover for its operations. If the Client believes that damage has occurred as a result of the Services, they must report this to the Company as soon as reasonably practicable, and in any event within 48 hours of completion, providing photographs and a clear description of the issue.
The Company reserves the right to inspect the alleged damage, arrange for independent assessment, and, where appropriate, attempt repair or replacement. The Client agrees to give the Company and any appointed contractors reasonable access to the Premises for this purpose.
Waste Handling and Environmental Regulations
The Company will handle waste, residues, and used cleaning materials in accordance with applicable UK environmental and waste regulations. Where cleaning generates waste that is considered commercial or controlled waste, the Company will arrange for its proper containment, collection, and disposal via authorised channels.
The Client agrees not to request or require the Company to dispose of waste in any unlawful manner, including using domestic refuse facilities where this would breach local or national regulations. The Company may charge additional fees where specialised waste handling, removal, or disposal is required beyond the normal scope of Services, and such fees will be communicated to the Client.
The Company endeavours to use products and methods that minimise environmental impact where reasonably practicable, without compromising effectiveness or safety.
Health and Safety
The Company complies with applicable health and safety legislation in the provision of its Services. The Client must ensure that the Premises are safe for work, including identifying any known hazards such as loose floor coverings, exposed wiring, or hazardous substances.
The Client should keep children, pets, and vulnerable persons away from work areas during and immediately after cleaning, particularly where floors or carpets may be damp or slippery, or where equipment and cables are in use.
Access, Keys, and Security
If the Client provides keys or access codes, the Company will take reasonable care to safeguard them and use them only for the purpose of delivering the Services. Keys and access devices will be returned or handled as agreed once the Services are completed.
The Company is not liable for loss or damage arising from faulty locks, worn keys, or existing security vulnerabilities at the Premises. The Client remains responsible for ensuring that the Premises are properly secured after the Company has finished its work, particularly if no Client representative is present.
Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, accidents, power outages, or public health emergencies.
In such circumstances, the Company will use reasonable efforts to notify the Client and to reschedule the Services at a mutually convenient time.
Variations to Terms
The Company may revise these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the revised terms have been communicated or made available to Clients. Existing confirmed bookings will remain subject to the terms in force at the time of confirmation, unless changes are required by law.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, their subject matter, or formation.
Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services provided. The Client acknowledges that they have not relied on any statement, promise, or representation that is not set out in these documents.
If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.
